Comprehension

Madhuri Apte, a busy professional, rents out her studio apartment located in South Mumbai. Since she stays three hours away from the studio apartment, she uses a networked digital lock to monitor the property remotely. Each customer gets a temporary and unique access code for the digital lock that enables them to enter the studio apartment for the duration of stay. The apartment’s entrance door can also be opened with physical keys and Madhuri Apte has two such keys in her possession.
Madhuri Apte has employed a cleaner who has a permanent access code to enter the apartment for cleaning every day. She is available only between 15:00 hrs and 17:00 hrs.
Madhuri Apte’s apartment caters largely to international customers. A customer typically stays for 3 days, paying an average rent of $125 per day.

Question: 1

While Madhuri Apte's studio apartment gets good feedback on other aspects, many seem unhappy as they found the operation of the digital lock complicated.
Which of the following options is the best for Madhuri Apte in this context?

Updated On: Aug 9, 2024
  • Madhuri should switch to a physical lock.
  • Madhuri, on request, should send one of the physical keys five days ahead of customer's arrival at an extra charge of $75.
  • Madhuri should request the cleaner to explain the working of the digital access code to customers for an extra charge.
  • Madhuri should do nothing as digital locks shall be the norm in the future.
  • Madhuri should create a video manual on "how to use the digital access code" and e-mail it to the customers before their arrival.
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The Correct Option is

Solution and Explanation

The correct option is (E): Madhuri should create a video manual on "how to use the digital access code" and e-mail it to the customers before their arrival.
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Question: 2

Madhuri's apartment received good feedback from the guests, except with respect to the operation of the digital lock. She decided to leave a spare physical key in the house for her guests. Recently some of the guests had forgotten to leave the key behind during checkout. Making a spare key will cost $500 and will take about 10 days to arrive. She was confused if she should continue leaving the spare key and was looking for a way out.
Which of the following would be the best way out for her?

Updated On: Aug 9, 2024
  • Keep Digital lock as the only option and communicate to customers.
  • Be present during checkout to ensure the key is returned.
  • Request the cleaner to be present during checkout.
  • Send polite reminders to guests before checkout date and on the day of checkout to leave the key behind.
  • Charge security deposit of $100 which will be forfeited if the keys are not left behind.
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The Correct Option is

Solution and Explanation

The correct option is (E): Charge security deposit of $100 which will be forfeited if the keys are not left behind.
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