In this scenario, the most appropriate course of action is to ask the media people to wait and to consult the official concerned. As the head of the office, it is important to ensure that information provided to media is accurate and aligns with official policies. Here's the rationale behind this choice:
- Accuracy: The officials responsible for the pension plan will have the most accurate and updated information, which is crucial for maintaining transparency and credibility.
- Responsibility: By directing the media to the appropriate official, it ensures that the message conveyed is consistent with the organization’s policies and procedures.
- Professionalism: Handling media requests professionally enhances the organization's public image and ensures proper communication channels are followed.
- Efficiency: It allows for effective preparation and ensures that any technical or detailed questions can be accurately answered by the expert.