If the value of goods and services does not exceed by 1 crore, In which redressal agency consumer may file a complaint?
If the value of goods and services does not exceed by 1 crore, In which redressal agency consumer may file a complaint?
Solution and Explanation
District Forum
Top Questions on Consumer complaint redressal agencies
- Match List I with List II
LIST I
LIST II
A File complaint in case of dissatisfaction I Right to be heard B Get relief against unfair trade practices II Right to be assured C Complete information about the product III Right to seek redressal D Freedom to access variety of products IV Right to be informed.
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Concepts Used:
Consumer complaint redressal agencies
Consumer complaint redressal agencies are bodies or organizations that handle consumer complaints and provide resolutions to consumer grievances. In India, there are three primary consumer complaint redressal agencies:
District Consumer Disputes Redressal Forum: Also known as the District Consumer Court, this is the first level of consumer dispute resolution. It is established at the district level and handles consumer complaints where the value of the goods or services involved does not exceed a specified amount. The District Forum is empowered to pass orders for compensation, refund, or replacement of goods, and can also impose penalties on the erring party.
State Consumer Disputes Redressal Commission: This is the second level of consumer dispute resolution and operates at the state level. It handles consumer complaints where the value of the goods or services involved exceeds the specified limit set by the District Forum. The State Commission has the authority to hear appeals against the decisions of the District Forum and can award higher compensation or penalties based on the merit of the case.
National Consumer Disputes Redressal Commission: This is the highest level of consumer dispute resolution in India. It is a national-level body that hears appeals against the decisions of the State Commission. The National Commission handles consumer complaints involving significant monetary value or matters of national importance. It has the power to award higher compensation, impose penalties, and pass judgments that have a wider impact.
Apart from these formal redressal agencies, there are also alternative dispute resolution mechanisms available for consumers, such as mediation and arbitration, to resolve disputes without going through the court system. Additionally, consumer protection councils at the district, state, and national levels play a role in consumer awareness, education, and promoting fair trade practices.