Question

How many rights does a consumer have? Mention the names of all the rights.

Hint:

Consumer rights help in promoting fairness in the market. Being aware of these rights can protect you from being taken advantage of and can empower you to seek redressal when needed.

Answer 1

Consumers are the backbone of any economy, and to protect their interests, the government has defined several consumer rights. The Consumer Protection Act (CPA) of 1986 in India recognizes eight basic rights of consumers to safeguard them from exploitation by businesses and traders.
The Eight Basic Consumer Rights:

Right to Safety:
The right to be protected against the marketing of goods and services that are hazardous to health or life. Consumers should not be exposed to products that pose a risk to their well-being.
Right to be Informed:
The right to be informed about the quality, quantity, price, and ingredients of goods or services. This enables consumers to make informed choices and avoid deceptive or misleading practices.
Right to Choose:
The right to access a variety of goods and services at competitive prices, allowing consumers to make choices based on their preferences, needs, and budget.
Right to be Heard:
The right to be heard in the formulation of policies, laws, and regulations affecting consumers. This includes the right to voice complaints, grievances, and suggestions to authorities or consumer protection organizations.
Right to Redress:
The right to seek compensation or redressal in case of unfair trade practices, defects in goods or services, or violations of consumer rights. This includes the right to seek refunds, repairs, replacements, or damages for harm caused.
Right to Consumer Education:
The right to acquire knowledge and skills to make informed choices regarding goods and services. Consumer education empowers individuals to understand their rights, identify fraudulent practices, and act responsibly.
Right to Healthy Environment:
The right to live and work in an environment that is not harmful to health or well-being. Consumers are entitled to a safe, clean, and healthy environment, free from pollution or unsafe products.
Right to Sustainable Consumption:
The right to access goods and services that are produced sustainably and without causing environmental harm. Consumers are encouraged to make responsible choices that promote sustainable development.

Conclusion:
Consumer rights ensure that individuals are protected from exploitation, fraud, and unsafe practices in the marketplace. By recognizing these rights, societies empower consumers to demand quality products and services, make informed decisions, and contribute to a fairer and more equitable market.