Comprehension
Due to increased competition, Ginger Automobiles, the Indian subsidiary of Pepper Automobile Company (PAC) reported lower sales and profits. PAC expects its new model Limo, developed especially for value conscious customers of India and China, would revive its fortunes. In order to prevent customers from buying competing products, PAC announced the launch of Limo six months before schedule. Due to unrest in its Indian supplier’s plant, deliveries of essential components for its main plant was hampered, and hence it decided to launch Limo in China only as per the original plan.
Within a short span of time, Limo captured 30% market share in China, which was 200% higher than expected. Indian customers who had looked forward to purchasing Limo were becoming increasingly unhappy due to the non-availability of Limo in India. Ginger’s dealers were worried about loss of business from the customers who might switch to other cars.
Question: 1

Which of the following conclusions can be most justifiably made?
Statement I: In the Chinese market, Baft and Hebe, are competing models in Limo’s target market. Due to increase in sales of Limo by 200%, Baft and Hebe saw their market share decline by 10%.
Statement II: Baft and Hebe were not desired by the customers due to their new features.

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- In inference questions, do not assume causation unless explicitly mentioned.
- Check whether the conclusion introduces new information not in the passage.
Updated On: Aug 30, 2025
  • I alone
  • II alone
  • Either I or II
  • Neither I nor II
  • I and II together
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The Correct Option is D

Solution and Explanation

Step 1: Statement I assumes that the increase in Limo’s sales directly caused Baft and Hebe’s decline in market share. However, the passage does not confirm this causal link—it only provides data on Limo’s growth and Baft/Hebe’s decline. Correlation is not causation.
Step 2: Statement II assumes customers did not desire Baft and Hebe due to their new features. No evidence about customer preference or features is provided. Hence, this is speculative.
Step 3: Since both statements go beyond the data, neither can be justifiably concluded.
Thus, the correct answer is (D).
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Question: 2

Unhappy customers will not only leave the company, but also spread negative publicity about the company. The best way, among the options below, to deal with customers is

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- In decision-making questions, prioritize \textbf{immediate, practical solutions} over long-term policy advice.
- Offering substitutes with incentives helps retain customers quickly.
Updated On: Aug 30, 2025
  • suggest to customers to wait.
  • suggest to customers to consider purchasing any of the other PAC’s models available in showrooms, with a substantial discount along with gifts.
  • suggest to PAC to treat Indian and Chinese markets equally.
  • promise the top management of PAC higher sales/profit from Indian market compared to Chinese market.
  • suggest to the top management of PAC to manufacture essential components in either India or China.
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The Correct Option is B

Solution and Explanation

Step 1: The problem is immediate: Indian customers are unhappy due to Limo’s non-availability. Waiting (A) risks losing them; managerial suggestions (C, D, E) are long-term, not solutions for the current discontent.
Step 2: The best way is to redirect customers to existing models with discounts and incentives, thereby retaining them and reducing negative publicity.
Hence, the correct option is (B).
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Question: 3

Mr. Murugan from Chennai experienced the comfort of Limo during his visit to China. He was willing to deposit an approximate price of Limo to buy the first available unit from Mr. Ahmed, a dealer in Chennai, known for fair dealing. Ginger Automobile is yet to announce the actual price, and the process for allocation of the vehicles. In order to maximise his cash flow, Mr. Ahmed should

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- In ethical decision-making, transparency with customers is critical.
- Always combine cash-flow maximization with clear communication to avoid disputes later.
Updated On: Aug 30, 2025
  • collect the amount from Mr. Murugan. Later when the delivery is delayed, blame it on PAC’s problems.
  • collect 50% as advance and the remaining 50% after the confirmation of launch date by Ginger Automobiles.
  • collect the amount Mr. Murugan is willing to deposit after clarifying that delivery is subject to the company policy.
  • not collect the amount, but suggest to Mr. Murugan to write to Ginger Automobiles.
  • collect the amount and transfer it to the account of Ginger Automobiles, instead of keeping it in his personal account.
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The Correct Option is C

Solution and Explanation

Step 1: Mr. Ahmed wants to maximize cash flow, so refusing payment (D) is not ideal. Blaming PAC later (A) is unethical. Partial payment (B) does not fully maximize cash flow. Transferring the money to PAC (E) removes Mr. Ahmed’s advantage.
Step 2: The best balance is to collect the full deposit, but clarify that delivery is bound by company policy. This keeps customer trust intact while giving Ahmed maximum liquidity.
Hence, the correct answer is (C).
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