Question

Distinguish between 'formal' and 'informal' communication.

Hint:

Both formal and informal communication are important in organizations. Formal communication ensures clarity and structure, while informal communication enhances relationships.

Answer 1

The distinction between formal and informal communication is as follows: Step 1: Formal Communication.
Formal communication follows officially prescribed channels and is typically used for work-related matters. It is structured, documented, and regulated by organizational policies.
Step 2: Informal Communication.
Informal communication, also known as the "grapevine," occurs spontaneously and is not regulated by organizational rules. It includes casual conversations and is often used for personal or social interactions. Final Answer: Formal communication follows established channels, while informal communication is spontaneous and unregulated.