Question

Write the role of Sales or Marketing representative in Customer Sales Care.

Answer 1

The role of a Sales or Marketing representative in Customer Sales Care involves:

1. Understanding Customer Needs: Engaging with customers to understand their requirements and preferences in order to offer suitable products or services.
2. Providing Information: Offering clear and accurate product details, benefits, and pricing to help customers make informed purchasing decisions.
3. Handling Objections and Concerns: Addressing customer concerns or objections and providing solutions to ensure customer satisfaction.
4. Post-Sales Support: Offering after-sales service, ensuring customers are satisfied with their purchase and handling any issues that arise after the sale.