Question

Where the complaint alleges a defect in the goods which cannot be determined without proper analysis or test of the goods, the sample of goods forwarded to appropriate laboratory for laboratory test. Such types of case finding report within \(\underline{\hspace{1cm}}\) days

• A. 30 days
• B. 40 days
• C. 45 days
• D. 60 days

Hint:

Consumer Protection Act ensures speedy justice. Laboratory reports must be submitted within 30 days so that complaints are resolved without delay.

Answer 1

The Correct Option is A

Step 1: Understanding the law.
Under the Consumer Protection Act, 1986 (and carried forward in the 2019 Act), if a complaint involves allegations of a defect in goods that cannot be determined without laboratory testing, the consumer forum is empowered to send a sample of the goods to an appropriate laboratory.

Step 2: Role of laboratory.
The laboratory is required to test and analyze the goods to determine whether there is any defect. To ensure that consumer disputes are resolved speedily, the law sets a strict timeline for such laboratory reports.

Step 3: Time limit prescribed.
The statute clearly provides that the laboratory must submit its report to the consumer forum within 30 days from the date of receipt of the sample. This prevents unnecessary delays and protects consumer interests.

Step 4: Analysis of options.
- (A) 30 days: Correct, as per the Consumer Protection Act's provisions.
- (B) 40 days: Incorrect, no such provision is given.
- (C) 45 days: Incorrect, not mentioned in the Act.
- (D) 60 days: Incorrect, too long and contrary to the law's intention of speedy disposal.

Step 5: Conclusion.
Hence, the correct answer is (A) 30 days, since the laboratory must submit the test report within this period.