Step 1: Understand the significance of the 2019 Act.
One of the most important new features of the Consumer Protection Act, 2019, was the introduction of a detailed regime for Product Liability.
This holds manufacturers, sellers, and service providers responsible for any harm caused by a defective product or deficient service.
Step 2: Locate the definition in the Act.
Like most statutes, the definitions of key terms are provided in Section 2 of the Act.
Step 3: Identify the specific sub-section.
The term "product liability" is specifically defined in Section 2(34) of the Consumer Protection Act, 2019.
It defines it as the responsibility of a product manufacturer or product seller, of any product or service, to compensate for any harm caused to a consumer by such defective product manufactured or sold or by deficiency in services relating thereto.