Question:

The following person is responsible for investigating and resolving complaints from the members of the public against any public organization or department or any public servant.

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The Lokayukta plays a key role in ensuring public servants are accountable and their actions are in line with the law.
Updated On: May 26, 2025
  • Ombudsman
  • Lokayukta
  • Station house officer
  • Collector
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The Correct Option is B

Approach Solution - 1

The Lokayukta is an independent body responsible for investigating and resolving complaints against public officials, ensuring accountability and transparency in public service.
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Approach Solution -2

The correct answer is Lokayukta.

The Lokayukta is an anti-corruption authority or ombudsman appointed at the state level in India. The primary role of the Lokayukta is to investigate and resolve complaints from members of the public against public officials, government departments, and public servants concerning abuse of power, maladministration, and corruption.

Key Features of Lokayukta:
- Functions as an independent institution to ensure accountability in public administration.
- Has jurisdiction over ministers, legislators, and public officials within the state.
- Can initiate investigations based on complaints from citizens or suo moto (on its own).
- Works in coordination with the Vigilance Department and other anti-corruption agencies.

Legal Framework:
The concept of the Lokayukta was first introduced in Maharashtra in 1971. Each state can have its own Lokayukta under its respective legislation. The powers and procedures of Lokayuktas vary slightly from state to state.

Relation to the Lokpal:
At the central level, the equivalent of the Lokayukta is the Lokpal, established under the Lokpal and Lokayuktas Act, 2013. While the Lokpal addresses corruption at the national level, Lokayuktas handle similar complaints at the state level.

Conclusion:
The person responsible for investigating and resolving public complaints against public servants or departments is the Lokayukta.
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