Question

Name and explain the means of communication in which a computer-based system of receiving and responding to incoming telephone calls is used.

Answer 1

The means of communication is called a Call Center. It uses a computer-based system to handle customer inquiries, complaints, and support services efficiently.
Features include:
1. Automated Response: Calls are directed to the appropriate department using automated menus.
2. Customer Interaction: Customer queries are addressed by trained representatives.
3. Data Handling: Call centers maintain customer records and provide personalized service.
Example: A telecom company uses a call center to address issues like bill payments or technical support.