The correct answer is ”Directing.” In retail merchandising, directing involves guiding and training employees, including buyers, to ensure they understand their roles, follow organizational strategies, and meet business goals. This function helps ensure smooth operations and effective decision-making. It is a key leadership responsibility in managing the merchandising team.
On the day of her examination, Riya sharpened her pencil from both ends as shown below. 
The diameter of the cylindrical and conical part of the pencil is 4.2 mm. If the height of each conical part is 2.8 mm and the length of the entire pencil is 105.6 mm, find the total surface area of the pencil.