Question

In Asli and Kelly’s tiered structure of hospitality, the basic provision of food, drink, shelter and sanitation refers to

• A. service
• B. hospitableness
• C. sustenance
• D. entertainment

Hint:

In hospitality theory, sustenance represents the most fundamental level of service, focusing on basic human needs such as food, shelter, and sanitation.

Answer 1

The Correct Option is C

Step 1: Understanding the concept of hospitality structure.
Asli and Kelly proposed a tiered structure of hospitality that explains the different levels of services provided in the hospitality industry. The model categorizes hospitality elements based on the basic and advanced needs of guests.

Step 2: Meaning of sustenance.
Sustenance refers to the essential and basic provisions required for human survival and comfort. These include fundamental services such as food, drinking water, shelter, and sanitation. In hospitality, these services form the base level because they fulfill the primary needs of guests.

Step 3: Analysis of the options.

• (A) Service: Service refers to the manner in which hospitality activities are delivered to guests, not the basic provision itself.
• (B) Hospitableness: Hospitableness represents the warmth, friendliness, and attitude of hosts toward guests.
• (C) Sustenance: Correct. Sustenance includes basic provisions like food, drink, shelter, and sanitation in the hospitality structure.
• (D) Entertainment: Entertainment refers to leisure activities and experiences offered to guests, which are higher-level hospitality services.

Step 4: Conclusion.
Therefore, in Asli and Kelly’s tiered structure of hospitality, the basic provision of food, drink, shelter, and sanitation is referred to as sustenance. Final Answer:} Sustenance.