Question

Draw an organisational structure of front office department of a large hotel.

Hint:

A clear organisational structure ensures smooth operations and effective guest service.

Answer 1

The organisational structure of the front office department in a large hotel includes the following hierarchy:

1. Front Office Manager: Heads the department and oversees overall operations.
2. Assistant Front Office Manager: Assists the manager in day-to-day tasks.
3. Front Desk Supervisor: Manages the front desk operations and supervises the team.
4. Receptionists: Handle guest check-ins, check-outs, reservations, and guest relations.
5. Cashiers: Manage billing and payments.
6. Bell Captain: Supervises bellboys for luggage handling.
7. Bellboys: Assist guests with luggage and other requests.
8. Telephone Operators: Handle guest communication, calls, and messages.