Question:

Direction:Read the following scenario and answer the THREE questions that follow.
Arti, CEO of an FMCG company, was under pressure from the Board of Governors (BoG) to increase diversity in the workforce. The board wanted the company to hire candidates with vision impairment*, as it believed that they contributed to organizations in many unique ways.
The CEO was apprehensive of hiring visually impaired candidates; she was not sure about the feasibility of accommodating them in the current setting. Moreover, Arti was unsure as to how the visually impaired could contribute meaningfully to the organization.
(* A person, with a vision impairment in a range of 60-100 percent, is referred to as a visually impaired person. A person with 100 percent vision impairment cannot see at all.)
Suresh refuses to be served coffee by visually impaired baristas, but he does believe in donating to the visually impaired. The following statements could explain why Suresh does not want to be served by visually impaired baristas.
1). He thinks that the visually impaired are inefficient at serving coffee.
2). His parents have taught him to donate, instead of accepting services from challenged individuals.
3). He believes that his refusal to be served will have adverse consequences.
4). He feels joyous amongst visually impaired; sharing his life and caring for them.
From the following, choose the option that BEST explains Suresh’s biased behaviour.

Updated On: Aug 21, 2025
  • 1,2,4 Only
  • 1,3,4 Only
  • 1,2 Only
  • 2,3,4 Only
  • 1,2,3,4
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The Correct Option is C

Solution and Explanation

In analyzing Suresh's behavior towards visually impaired baristas, we need to identify the statements that reflect his bias. The question asks us to determine the option that best explains why he refuses to be served by them.

Step 1: Analyze each statement

  • Statement 1: Suresh thinks that visually impaired individuals are inefficient at serving coffee. This reflects a bias or prejudice that assumes incapability without factual basis, contributing to his refusal.
  • Statement 2: Suresh’s parents have taught him to donate instead of accepting services from challenged individuals. This implies a mindset instilled in him, where he perceives the visually impaired primarily as recipients of charity rather than capable service providers, reinforcing his bias.
  • Statement 3: Suresh believes that his refusal to be served will have adverse consequences. However, this statement does not directly explain a bias against service by visually impaired individuals.
  • Statement 4: Suresh feels joyous among visually impaired; sharing his life and caring for them. While this shows a positive disposition, it does not explain why he refuses their services in a work setting.

Step 2: Evaluate the options

  • Option 1 (1,2,4 Only): Includes statements 1 and 2, which reflect bias, but also includes statement 4, which does not explain refusal to be served.
  • Option 2 (1,3,4 Only): This includes statement 1, but statement 3 is irrelevant and 4 does not explain the refusal.
  • Option 3 (1,2 Only): This focuses on statements 1 and 2, both directly explaining the bias.
  • Option 4 (2,3,4 Only): Statement 2 is relevant, but 3 and 4 are not.
  • Option 5 (1,2,3,4): While comprehensive, statement 3 is non-essential for explaining the bias.

Conclusion: The best option is 1,2 Only. This concisely identifies the biases inherent in Suresh's belief that visually impaired individuals are inefficient and in his learned behavior to give rather than receive services from them.

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