Question

A fight takes place between two employees at the hotel. As a Manager, what will you do?

• A. Try to convince both to stop fighting and find a solution to the problem.
• B. Handover the situation to your Junior.
• C. Call Police and handover both employees to the police.
• D. You also involve yourself in fighting.

Hint:

As a manager, always aim to mediate conflicts and find solutions that foster cooperation, rather than allowing conflicts to escalate.

Answer 1

The Correct Option is A

As a manager, your role is to mediate conflicts and resolve issues constructively. Step 1: Address the situation calmly.
Don’t escalate the issue. Remain composed and step in to resolve the conflict without adding fuel to the fire. Step 2: Facilitate communication.
Encourage both employees to express their concerns and grievances, and mediate to find a peaceful resolution. Step 3: Focus on resolution.
Guide the conversation towards a solution that satisfies both parties and prevents future conflicts.