Question

A drunken guest is creating a problem in the lobby of the hotel, as a Manager, you will:

• A. Handover him to the Police.
• B. Handover him to the Hotel Security.
• C. Do not speak with him as he is drunk.
• D. Take him to his room and ask him to calm down.

Hint:

Dealing with intoxicated individuals requires patience and calmness. Always try to de-escalate the situation and provide them with a safe environment.

Answer 1

The Correct Option is D

When handling intoxicated guests, it is crucial to remain calm, avoid confrontation, and help them return to a state of calm. Step 1: Approach the situation calmly.
Stay composed and avoid escalating the situation by raising your voice or reacting negatively. Step 2: Direct the guest to their room.
Guide the guest to their room, ensuring they are safe and calm down in a controlled environment. Step 3: Involve security if necessary.
If the situation worsens or becomes unmanageable, involve security to ensure the safety of the guest and others.