Question

A customer comes to Ravi’s store and starts shouting at him. He does not get angry. He listens to what his customer is saying. He is

• A. Hardworking
• B. Confident
• C. Patient
• D. Trying new ideas

Hint:

Patience in customer service helps in resolving conflicts effectively and improving customer satisfaction.

Answer 1

The Correct Option is C

Patience is the ability to remain calm and composed, even in difficult situations. Ravi’s ability to remain calm and listen to the customer’s concerns shows patience, which is an essential quality in customer service.