Question

A couple sued an airline and its regional manager after they failed to allot them seats on a flight despite having paid extra for seat selection. The consumer court directed the airline to give a compensation of \rupee 25,000 and a refund of seat selection charges to the couple.
Name the consumer right exercised by the couple.

Hint:

The Right to Redressal of Grievances ensures that consumers can seek compensation or resolution if they are subjected to unfair or faulty services or products.

Answer 1

The consumer right exercised by the couple is the
Right to Redressal of Grievances. This right ensures that consumers have the right to seek compensation for poor or unfair services, as in this case where the couple paid extra for seat selection but did not receive the service they paid for. The consumer court granted them compensation and a refund, which falls under this right.
Final Answer:
The consumer right exercised by the couple is the
Right to Redressal of Grievances.