Question

You were going through a guest bill which was prepared and checked by your staff. You noticed a mistake. You would:

• A. Take him to the General Manager of the hotel.
• B. Go and speak to the concerned staff yourself without creating a fuss.
• C. Transfer the concerned staff.
• D. Permanently remove the concerned staff.

Hint:

Address mistakes professionally and offer constructive feedback, which encourages growth rather than instilling fear.

Answer 1

The Correct Option is B

In such a situation, it is important to address the issue directly and constructively with the concerned staff. Step 1: Communicate calmly.
Approaching the staff without creating a fuss helps maintain a professional atmosphere and avoids unnecessary tension. Step 2: Provide guidance.
By speaking with the concerned staff, you can clarify the mistake and ensure that they learn from it, rather than resorting to punishment. Step 3: Focus on improvement.
Mistakes are learning opportunities. Focusing on resolving the error rather than overreacting helps foster a positive work environment.