Question

You are store manager of a Retail outlet. You have thought of an innovative procedure that you consider would enhance the effectiveness of work process. Some employees including the senior staffs do not agree on this change. One senior staff openly criticized the innovative idea suggested by you to the CEO of your organization. You will :

• A. Decide not to respond to the critics.
• B. Scold the senior staff who has complained to the CEO.
• C. Meet the employee for a talk and also explain the benefits of that innovative procedure.
• D. Decide not to go ahead with your plan as 'employee satisfaction' is nowadays given a priority.

Hint:

Approach disagreements with a solution-focused mindset. Communication and understanding the reasoning behind decisions can help in gaining support from your team.

Answer 1

The Correct Option is C

The best course of action is to engage in a constructive conversation with the employee to explain the benefits of the new procedure. Instead of ignoring or scolding the employee, it's more productive to discuss and resolve the concerns in a professional manner.