Question

Who handles investor complaints regarding transactions executed on the Exchange?

• A. SEBI
• B. Arbitrators
• C. Investor Service Cell (ISC)
• D. Trading members

Hint:

Investor Service Cell (ISC) is the first point of contact for resolving investor complaints related to NSE transactions.

Answer 1

The Correct Option is C

The Investor Service Cell (ISC) is a specialized unit established by stock exchanges like NSE to handle complaints from investors related to trading activities. Its main role is to provide a mechanism for resolving disputes and grievances in a prompt and fair manner.
When an investor faces issues like non-receipt of securities, delayed payments, or any irregularity in transaction execution, they can approach the ISC for redressal. The ISC investigates the complaint and coordinates with concerned parties, including trading members.
- Option (A) SEBI (Securities and Exchange Board of India) is the regulatory authority but does not directly handle individual trading complaints at the first level.
- Option (B) Arbitrators come into the picture only when disputes are not resolved through the ISC and require formal arbitration.
- Option (D) Trading members are the source of service but not responsible for resolving complaints filed by investors.
Hence, the correct answer is Option (C) — Investor Service Cell (ISC).