Question

While handling a very angry guest in a hotel where you are working, you will :

• A. Just ignore that guest as presently you are not working as a team leader.
• B. Raise your voice little loud to control the situation.
• C. Ask that guest to meet with your team leader and refuse to talk to him.
• D. Consult your team leader and try to resolve the issue at earliest.

Hint:

When facing an angry customer, always stay calm and seek assistance from senior or more experienced staff when necessary. Effective problem-solving often requires teamwork.

Answer 1

The Correct Option is D

In handling such a situation, the most professional and effective approach would be to consult your team leader. This allows for the guest to be addressed promptly and ensures that a more experienced individual resolves the issue efficiently. It also reduces any potential escalation of the problem.