Question

What is one of the main additions to the new Consumer Protection Act, 2019 ?

• A. Defective Goods
• B. Deficient Services
• C. E-Commerce
• D. Grievance Redressal

Answer 1

The Correct Option is C

The Consumer Protection Act, 2019, introduced several significant changes to address modern consumer issues. One of the main additions is the inclusion of E-Commerce under the scope of consumer protection. This reflects the growing importance of online transactions and the need to protect consumers in digital marketplaces.
 

The Act defines e-commerce platforms and regulates their operations, ensuring they adhere to fair trade practices and provide a redressal mechanism for consumer grievances. It mandates transparent policies, timely delivery of goods, and clear return policies to safeguard consumer interests in the digital space.