Question

Some people believe that “what gets measured, improves”. Some others believe that “what gets measured, gets gamed”. One possible reason for the difference in the beliefs is the work culture in organizations. In organizations with good work culture, metrics help improve outcomes. However, the same metrics are counterproductive in organizations with poor work culture. Which one of the following is the CORRECT logical inference based on the information in the above passage?

• A. Metrics are useful in organizations with poor work culture
• B. Metrics are useful in organizations with good work culture
• C. Metrics are always counterproductive in organizations with good work culture
• D. Metrics are never useful in organizations with good work culture

Hint:

Good work culture ensures that metrics drive improvement; poor culture leads to gaming or misuse of metrics.

Answer 1

The Correct Option is B

Step 1: Identify the key idea of the passage.
The passage explains that metrics can lead to improvement or manipulation depending on an organization’s work culture.
Step 2: Identify when metrics are beneficial.
It clearly states that in organizations with good work culture, metrics help improve outcomes.
Step 3: Identify when metrics are counterproductive.
The same metrics become counterproductive in organizations with poor work culture.
Step 4: Eliminate incorrect options.
- (A) is false because metrics are not useful in poor work culture.
- (C) and (D) contradict the passage since metrics are useful in good work culture.
Step 5: Conclusion.
Only option (B) correctly reflects the information from the passage.