Question

Problem Identification: Mandatory question (20 marks) An elderly couple from Srinagar is travelling to Chennai for medical treatment. They will travel by train for most of their journey and plan to take a bus and auto rickshaws for all local commutes. Imagine their journey and identify FOUR distinct problems that they might face, which may need design solutions. Write the FOUR problem statements starting with “How can we…”. Select ANY ONE problem and propose TWO potential design solutions.

Hint:

For problem-identification and solution questions: \begin{itemize} \item Ground problems in real user context and constraints, \item Frame problems as opportunities using “How can we…”, \item Ensure solutions are practical and culturally relevant, \item Clearly link each solution back to the chosen problem. \end{itemize}

Answer 1

Four Distinct Problem Statements: \begin{enumerate} \item Language \& Communication Barrier: How can we enable the couple to effectively communicate with local auto-rickshaw drivers and porters in Chennai, who likely speak only Tamil, so they reach the correct hospital safely without confusion or exploitation? \item Physical Strain of Transfers: How can we reduce the physical exertion required to move luggage and medical files when transferring between different modes of transport (train, platform stairs, bus, auto), considering their age and potential frailty? \item Medication Management in Transit: How can we ensure safe storage and timely administration of medicines during the long journey, where daily routines and environmental conditions are disrupted? \item Navigating the Hospital Ecosystem: How can we assist the couple in organizing, presenting, and tracking their medical history and hospital procedures in an unfamiliar healthcare system? \end{enumerate} \bigskip Selected Problem for Design Solutions: The Physical Strain of Transfers Problem Statement: How can we reduce the physical exertion required to move luggage and medical files during transfers between transport modes, considering age-related limitations? \bigskip Two Potential Design Solutions: Solution 1: The \emph{Climb-Assist Modular Luggage} A specially designed rolling suitcase with a tri-star wheel system that allows easy stair climbing. It includes a detachable medical pouch for quick access and a low-mounted assist handle that enables two people (or a porter) to lift it safely. Solution 2: The \emph{Porter-Strap Universal Harness} A wearable harness system that redistributes the pulling weight of standard rolling luggage to the wearer’s core and waist. It includes padded shoulder straps, reflective safety strips, and quick-release buckles for ease of use and safety.

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