Question

As a manager, you notice there has been repeated customer complaints against the smell of the carpet in a particular room, you will:

• A. Permanently block the room.
• B. Ignore the complaint.
• C. Remove the carpet from the room.
• D. Replace the carpet with a new one.

Hint:

Promptly addressing guest complaints not only improves satisfaction but also helps maintain a high standard of service.

Answer 1

The Correct Option is D

Step 1: Assess the issue.
Customer complaints about odors should not be ignored, as they reflect on the overall customer experience and reputation. Step 2: Identify the cause.
Rather than blocking the room or removing the carpet, it’s important to solve the underlying problem. The odor could be due to various factors, including age, cleanliness, or material. Step 3: Act promptly.
Replacing the carpet ensures that the room is in top condition, providing guests with a fresh and clean experience. Step 4: Prevent future issues.
After replacing the carpet, ensure regular maintenance and cleaning to avoid similar complaints in the future.